TRL Furniture is committed to ensure a smooth shipping and delivery experience for all customers. Please carefully review our shipping policies as outlined below:

Due to the handmade nature of our furniture, each piece is carefully crafted to order. Indoor furniture has an estimated lead time of 4–6 weeks, while outdoor furniture is typically completed within 3–4 weeks. Lead times may vary slightly depending on the specific item and custom requirements.

Our in-house delivery team will assemble your bespoke furniture in whichever ground-floor room you like free of charge.

Once your order is ready, we will notify you and arrange shipment. 

Please ensure that you have accurately measured the space where your bespoke furniture will be placed, as well as any doorways, hallways, lifts, or stairwells through which the item must pass to reach its intended location.

We currently ship within the United Kingdom, but this could change in future.

Free delivery on orders over £250 across Mainland UK. Exclusions and additional charges apply for Northern Ireland, Isle of Man, Isle of Wight & Channel Islands.

In case the delivery attempt fails, causing the package to return to us, re-shipping charges may apply.

If you receive your order damaged during transit, please contact us immediately at orders@trlfurniture.com. We'll investigate further and guide you regarding the steps involved in the replacement or refunding process if necessary.

By making a purchase on TRL Furniture, you consent that you agree with these terms.

For more information and queries about our shipping policy, please feel free to contact us at orders@trlfurniture.com.