All products are made to order based on your specific requirements, which may lead to a production time of up to four weeks.
That said, many orders are completed and dispatched sooner. An estimated delivery timeframe will be provided at checkout.
Once your order is ready, we’ll contact you to schedule delivery at a time that suits you.
Returns (Bespoke Products)
We take great care when loading our vans, but if you believe your items have suffered damage during delivery, we’re happy to offer a free replacement to ensure you receive the perfect product.
Please note that due to the handmade and bespoke nature of our furniture, some variations in the timber or finish are natural characteristics, not defects, and add to each piece’s uniqueness.
If you have any concerns, please email us with photos so we can review them. We will always resolve any genuine defects that are not related to the natural characteristics of the materials or the handmade craftsmanship. Please note that, due to the handmade nature of our products, a size tolerance of up to 3cm may apply.