At TRL Handmade Furniture, your satisfaction with our custom-crafted products is our top priority. Due to the tailored nature of our furniture, returns and refunds have specific guidelines:

1. Returns

As each piece is made just for you, returns are not accepted unless there is a defect in manufacturing or materials. Please contact our team if this occurs so we can make it right.

2. Refunds

Issued solely in cases of unresolvable defects. We will always repair or replace a flawed product first before considering a refund.

3. Two Year Guarantee

All products are backed by a two year warranty protecting against manufacturing flaws. Please contact us immediately if any defect arise so that we can make arrangements for any necessary repairs. Please note that the guarantee may be void if your order is not being used in the way it is intended. Any issues should be reported within 7 days of the issue first being noticed and should be accompanied by photos of the concerned area plus a full product photo to show all corners of the item in question. 

4. Cancellations

Must be requested within 24 hours of ordering since production begins quickly. By ordering, you agree to these policies.

We hope you love your custom furniture as much as we enjoy crafting it. Our team is ready to assist if any issues emerge so you have the best experience possible. Quality craftsmanship and your satisfaction are our top priorities.

5. Exchanges

As each piece of our handmade bespoke furniture is crafted to order, we maintain a minimal return policy. Exchanges or returns will only be accepted in cases of:

• Manufacturing defects

• Significant damage incurred during delivery

If you believe your item has a defect, please contact us within 14 days of delivery with detailed photos and a description of the issue. Our team will assess the situation and determine the best course of action, which may include a repair, replacement, or partial refund.

Please note that minor variations in colour, grain, and texture are inherent to natural materials and craftsmanship and will not be considered defects. Exchanges are free of cost. Refunds can take up to 1-3 business days.